Help and contact information

Agreement terms & conditions

  1. Why must I sign a payment provision agreement directly with BankAxept?
    It is now required that all merchants must sign a payment provision agreement directly with BankAxept to offer BankAxept’s payment solutions. Up until now, BankAxept’s services have been provided through the merchant’s bank connection. You have or will receive information about this change directly from the bank. BankAxept is continually developing new services, including contactless payment for cards and mobile phones, online payment, and direct-account payments through partners. These services will keep merchants’ costs low regardless of customers’ preferred payment method.
  2. What is a payment provision agreement?
    A payment provision agreement is an agreement between your company and your company’s bank regarding the transfer of BankAxept payments funds to your company account. To accept BankAxept as a payment solution at your store, your company is required to sign a payment provision agreement with your bank connection. 
  3. Will the terminal function as usual through the implementation of the new terms and conditions?
    Yes. The terminal will function as usual.
  4. What is return of goods?
    If a customer returns any merchandise, the store by use of Return of Goods from BankAxept can transfer the amount straight to the customer\'s bank account, through the customer inserting their debit card into the terminal. The Transaction is carried out in the stable and secure BankAxept payment system. Return of Goods can be ordered as a product by sending a mail to brukersted@bankaxept.no, with the following information about the merchant included: Merchant name Organisation number BAX (agreement) number
  5. What will change when I sign the payment provision agreement?
    Today, your company has an agreement with your bank connection to accept BankAxept payments. You are now in addition required to enter into an agreement directly with BankAxept to keep using BankAxept’s services.  You will receive an invoice directly from BankAxept.  You gain access to “My site” at Bankaxept.no, where you can administer your agreement.
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BankAxept

  1. How many annual transactions are completed using BankAxept?
    In 2016, approximately 1,55 billion transactions were completed with BankAxept, for a total value of NOK495,6 billion.
  2. How many Norwegian bank cards have BankAxept functionality?
    More than 8,5 million Norwegian bank cards have BankAxept functionality.
  3. How can I get contactless payment in my store?
    All payment terminal providers offer terminals that accept contactless payment with BankAxept. If you are uncertain whether your terminal offers contactless payment or not, please contact your provider for additional information.
  4. How many merchants accept BankAxept cards?
    Approximately 115.000 merchants accept BankAxept cards for payments.
  5. Who owns BankAxept?
    BankAxept AS is owned by the Norwegian banks.
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Card payment and settlement

  1. Is it correct that I need separate agreements with the bank, the terminal provider, international cards and BankAxept?
    Yes. You must have agreements with the following parties: · The payment terminal provider. · Your bank, for a payment provision agreement for BankAxept payments. · BankAxept, to receive bank cards with BankAxept. · A Payment provider for international cards to accept cards from providers like Visa, Mastercard, Diners etc.
  2. Who settles BankAxept transactions?
    BankAxept settlements are paid by the company’s bank.
  3. Do I receive BankAxept settlements on my account on holidays?
    Settlements via BankAxept are deposited on your account on bank working days only. The banks shall make certain that settlements are deposited on your account at the latest one working day after the merchant has submitted the transaction for settlement.
  4. How often are BankAxept transactions settled?
    The merchant’s BankAxept settlement is credited daily on all bank working days.
  5. Who do I contact regarding questions about transactions?
    Please get in touch with Nets at phone 08989.
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Debt collection

  1. Why have I received a collection notice?
    If the invoice is not paid by due date, a collection notice will be sent with a late fee included. If still no payment is received, the invoice will be sent to debt collection, the BankAxept service may be blocked on your terminal and the agreement terminated.
  2. What happens when the invoice is sent to debt collection?
    The institution of a debt collection issue may lead to blocking the service and terminating your agreement with BankAxept. You will be notified of these steps. Upon registered payment of initial claim and subsequent late fees, the service may be reopened.
  3. Why have I received a collection notice when the invoice is already paid?
    The invoice was not registered as paid when the collection notice was initiated. If the payment was made recently, the payment and notice processes may have overlapped. If you are unsure, please get in touch with us here.

Invoice and payment

  1. How do I sign up for Digipost?
    Register at https://www.digipost.no/bedrift/
  2. Can I pay invoices from BankAxept with Vipps?
    At present, we do not accept Vipps payments.
  3. I’ve been invoiced twice. Can you sort this out?
    Vi have systems which will uncover this and have sufficient information to issue a credit note without any action on your part. Should you still find you are not receiving your credit note in reasonable time, please get in touch with us here. Remember to include the invoice number in your e-mail.
  4. For what does BankAxept invoice me?
    See the price list at www.bankaxept.no
  5. Can I split my invoice into partial payments?
    To request partial payments, please get in touch with us here.
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Marketing materials

  1. Where can I order BankAxept branding material for my points-of-purchase?
    You can order marketing material here:  https://bankaxept.no/merking-avbrukersted/  

My site

  1. I can’t remember my user name!
    You don’t need a user name. You log in with your personal BankID.
  2. How do I activate BankID?
    Please contact your bank.
  3. Can I change my contact information after I have verified the agreement?
    Yes. You can edit your contact information, invoice address, phone and email on “My site”.
  4. How do I change my customer information?
    You can edit your email address, invoice address and phone number when registering. You can make additional changes on “My site”.
  5. What is My site?
    «My site» provides an overview of the agreement’s terms and conditions. You can also edit your contact information and preferred invoicing method.
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Prices

  1. What does the BankAxept agreement cost?
    You can find our prices here;Price overviewThe payment provision agreement with the bank has a separate pricing scheme.
  2. Where can I find BankAxept’s price list?
    You can find our prices here; Price overview
  3. How much do I pay for a monthly BankAxept subscription?
    The merchant subscription is invoiced by BAX number, based on the amount of transactions carried out on the relevant BAX number that month. Thus, the subscription fee will not be charged for months when the terminal is unused. Price overview

The Payment Terminal

  1. I am having trouble with my payment terminal. Who can help?
    Get in touch with your payment terminal provider. The name and number should be posted on the terminal.
  2. Where do I order a payment terminal?
    BankAxept does not provide payment terminals. There are several Norwegian providers of payment terminals that you can contact.
  3. What is a BAX number?
    A BAX number is a unique 6-digit merchant number associated with your payment terminal.
  4. I am liquidating my store. Where do I send the payment terminal?
    Please contact your terminal provider. The contact information is posted on the terminal.
  5. Can I still contact my regular terminal provider?
    Yes. The contact with your terminal provider will not change.
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