Help and contact information

Agreement terms & conditions

  1. What is return of goods?
    If a customer returns any merchandise, the store by use of Return of Goods from BankAxept can transfer the amount straight to the customer\'s bank account, through the customer inserting their debit card into the terminal. The Transaction is carried out in the stable and secure BankAxept payment system. Return of Goods can be ordered as a product by sending a mail to brukersted@bankaxept.no, with the following information about the merchant included: Merchant name Organisation number BAX (agreement) number
  2. We have a terminal with multiple users. How do we register an agreement for this terminal?
    If you have a multi user terminal with different organisation numbers for the various users, one agreement per organisation number must be registered.
  3. Does the new payment provision agreement cover all our points-of-purchase?
    Yes. All payment terminals associated with your organization number are covered.
  4. Who can accept BankAxept’s new terms and conditions / sign the payment provision agreement?
    The CEO, or a person with the appropriate authorization to sign on behalf of the company.
  5. Do I use BankID to sign the new payment provision agreement?
    Yes, your company’s CEO or authorized individual will use his or hers personal BankID to sign the agreement.
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BankAxept

  1. How many Norwegian bank cards have BankAxept functionality?
    More than 8,5 million Norwegian bank cards have BankAxept functionality.
  2. How can I get contactless payment in my store?
    All payment terminal providers offer terminals that accept contactless payment with BankAxept. If you are uncertain whether your terminal offers contactless payment or not, please contact your provider for additional information.
  3. How many merchants accept BankAxept cards?
    Approximately 115.000 merchants accept BankAxept cards for payments.
  4. What is BankAxept?
    BankAxept is Norway’s national payment scheme. 8 of 10 store purchases made by card in Norway are made with BankAxept cards. When BankAxept cards are used for physical commerce, payments are verified in real time through chip and the user’s personal PIN code. The transfer is settled on the next working day. When BankAxept was established in the early 1990’s, the payment scheme was owned and operated by Finans Norge. To address challenges from new payment solutions and entities, BankAxept AS was reestablished in 2014 with the Norwegian banks as owners. BankAxept’s mission is to develop payment solutions for new channels. This includes contactless payment for cards and mobile phones, online payment, and solutions that support mobile wallets. BankAxept AS develops and operates payment products for the banks under the brand name BankAxept.

Card payment and settlement

  1. Do I receive BankAxept settlements on my account on holidays?
    Settlements via BankAxept are deposited on your account on bank working days only. The banks shall make certain that settlements are deposited on your account at the latest one working day after the merchant has submitted the transaction for settlement.
  2. How often are BankAxept transactions settled?
    The merchant’s BankAxept settlement is credited daily on all bank working days.
  3. What happens if I forget to balance the payment terminal?
    If you forget to balance the payment terminal, payments will be retained and show up on your next balance instead. You can issue a new balance for payment terminals at given times. The merchant or payment provider can request that the terminal provider “force balance“ payment terminals.
  4. Who do I contact regarding questions about transactions?
    Please get in touch with Nets at phone 08989.
  5. Who do I contact when I have a backup solution on my terminal?
    Please get in touch with Nets on phone 08989.
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Debt collection

  1. Why have I received a collection notice?
    If the invoice is not paid by due date, a collection notice will be sent with a late fee included. If still no payment is received, the invoice will be sent to debt collection, the BankAxept service may be blocked on your terminal and the agreement terminated.
  2. What happens when the invoice is sent to debt collection?
    The institution of a debt collection issue may lead to blocking the service and terminating your agreement with BankAxept. You will be notified of these steps. Upon registered payment of initial claim and subsequent late fees, the service may be reopened.
  3. Why have I received a collection notice when the invoice is already paid?
    The invoice was not registered as paid when the collection notice was initiated. If the payment was made recently, the payment and notice processes may have overlapped. If you are unsure, please get in touch with us here.

Invoice and payment

  1. Can I split my invoice into partial payments?
    To request partial payments, please get in touch with us here.
  2. I’ve been invoiced twice. Can you sort this out?
    Vi have systems which will uncover this and have sufficient information to issue a credit note without any action on your part. Should you still find you are not receiving your credit note in reasonable time, please get in touch with us here. Remember to include the invoice number in your e-mail.
  3. Where can I find the invoice number?
    The invoice number consists of 6 digits, and can be found in the top right area of the invoice.
  4. I haven’t received the latest invoice.
    There can be various reasons for this. Please get in touch with us here
  5. For what does BankAxept invoice me?
    See the price list at www.bankaxept.no
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Marketing materials

  1. Where can I order BankAxept branding material for my points-of-purchase?
    You can order marketing material here:  https://bankaxept.no/merking-avbrukersted/  

My site

  1. What is My site?
    «My site» provides an overview of the agreement’s terms and conditions. You can also edit your contact information and preferred invoicing method.
  2. How do I change my customer information?
    You can edit your email address, invoice address and phone number when registering. You can make additional changes on “My site”.
  3. Can I change my contact information after I have verified the agreement?
    Yes. You can edit your contact information, invoice address, phone and email on “My site”.
  4. How do I change my Autogiro account?
    You can change your Autogiro account on “My site”.
  5. How are agreement documents stored after they have been accepted?
    BankAxept keeps a register of all organization numbers with verified agreements, and the names of signees. You will receive a receipt by email confirming the agreement, which will be available on “My site”.
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Prices

  1. Where can I find BankAxept’s price list?
    You can find our prices here; Price overview
  2. How much do I pay for a monthly BankAxept subscription?
    The merchant subscription is invoiced by BAX number, based on the amount of transactions carried out on the relevant BAX number that month. Thus, the subscription fee will not be charged for months when the terminal is unused. Price overview

The Payment Terminal

  1. I am having trouble with my payment terminal. Who can help?
    Get in touch with your payment terminal provider. The name and number should be posted on the terminal.
  2. What is a BAX number?
    A BAX number is a unique 6-digit merchant number associated with your payment terminal.
  3. Where do I order a payment terminal?
    BankAxept does not provide payment terminals. There are several Norwegian providers of payment terminals that you can contact.
  4. I am liquidating my store. Where do I send the payment terminal?
    Please contact your terminal provider. The contact information is posted on the terminal.
  5. Where can I order paper rolls for my terminal?
    Contact your terminal provider to order supplies.
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